Update - We are continuing to investigate this issue.
May 18, 2024 - 05:07 UTC
May 18, 2024 - 05:07 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 03:01 UTC
May 17, 2024 - 03:01 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 01:04 UTC
May 16, 2024 - 01:04 UTC
Update - We are continuing to investigate this issue.
May 14, 2024 - 22:06 UTC
May 14, 2024 - 22:06 UTC
Update - We are continuing to investigate this issue.
May 13, 2024 - 21:08 UTC
May 13, 2024 - 21:08 UTC
Update - We are continuing to investigate this issue.
May 12, 2024 - 20:30 UTC
May 12, 2024 - 20:30 UTC
Update - We are continuing to investigate this issue.
May 11, 2024 - 20:10 UTC
May 11, 2024 - 20:10 UTC
Update - We are continuing to investigate this issue.
May 10, 2024 - 20:02 UTC
May 10, 2024 - 20:02 UTC
Update - We are continuing to investigate this issue.
May 09, 2024 - 18:02 UTC
May 09, 2024 - 18:02 UTC
Update - We are continuing to investigate this issue.
May 08, 2024 - 17:01 UTC
May 08, 2024 - 17:01 UTC
Update - We are continuing to investigate this issue.
May 07, 2024 - 15:01 UTC
May 07, 2024 - 15:01 UTC
Update - We are continuing to investigate this issue.
May 06, 2024 - 13:04 UTC
May 06, 2024 - 13:04 UTC
Update - We are continuing to investigate this issue.
May 05, 2024 - 12:37 UTC
May 05, 2024 - 12:37 UTC
Update - We are continuing to investigate this issue.
May 04, 2024 - 10:03 UTC
May 04, 2024 - 10:03 UTC
Update - We are continuing to investigate this issue.
May 03, 2024 - 06:06 UTC
May 03, 2024 - 06:06 UTC
Update - We are continuing to investigate this issue.
May 02, 2024 - 05:33 UTC
May 02, 2024 - 05:33 UTC
Update - We are continuing to investigate this issue.
May 01, 2024 - 04:04 UTC
May 01, 2024 - 04:04 UTC
Update - We are continuing to investigate this issue.
Apr 30, 2024 - 03:01 UTC
Apr 30, 2024 - 03:01 UTC
Update - We are continuing to investigate this issue.
Apr 29, 2024 - 02:08 UTC
Apr 29, 2024 - 02:08 UTC
Update - We are continuing to investigate this issue.
Apr 28, 2024 - 00:04 UTC
Apr 28, 2024 - 00:04 UTC
Update - We are continuing to investigate this issue.
Apr 26, 2024 - 22:01 UTC
Apr 26, 2024 - 22:01 UTC
Update - We are continuing to investigate this issue.
Apr 25, 2024 - 21:01 UTC
Apr 25, 2024 - 21:01 UTC
Update - We are continuing to investigate this issue.
Apr 24, 2024 - 20:00 UTC
Apr 24, 2024 - 20:00 UTC
Update - We are continuing to investigate this issue.
Apr 23, 2024 - 18:02 UTC
Apr 23, 2024 - 18:02 UTC
Update - We are continuing to investigate this issue.
Apr 22, 2024 - 17:07 UTC
Apr 22, 2024 - 17:07 UTC
Update - We are continuing to investigate this issue.
Apr 21, 2024 - 16:04 UTC
Apr 21, 2024 - 16:04 UTC
Update - We are continuing to investigate this issue.
Apr 20, 2024 - 15:49 UTC
Apr 20, 2024 - 15:49 UTC
Update - We are continuing to investigate this issue.
Apr 19, 2024 - 14:20 UTC
Apr 19, 2024 - 14:20 UTC
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 13:07 UTC
Apr 18, 2024 - 13:07 UTC
Update - We are continuing to investigate this issue.
Apr 17, 2024 - 12:53 UTC
Apr 17, 2024 - 12:53 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 11:56 UTC
Apr 16, 2024 - 11:56 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 02:02 UTC
Apr 16, 2024 - 02:02 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 21:04 UTC
Apr 15, 2024 - 21:04 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 18:08 UTC
Apr 15, 2024 - 18:08 UTC
Investigating - Dear Client,
We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.
Incident Start Time: 2024-04-10 09:00 UTC
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please, contact support@sinch.com should you require further information or assistance.
Apr 15, 2024 - 15:05 UTC
We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.
Incident Start Time: 2024-04-10 09:00 UTC
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please, contact support@sinch.com should you require further information or assistance.
Apr 15, 2024 - 15:05 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 11:07 UTC
May 17, 2024 - 11:07 UTC
Update - We are continuing to investigate this issue.
May 17, 2024 - 01:03 UTC
May 17, 2024 - 01:03 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 20:19 UTC
May 16, 2024 - 20:19 UTC
Update - We are continuing to investigate this issue.
May 16, 2024 - 17:44 UTC
May 16, 2024 - 17:44 UTC
Investigating - We are currently experiencing delivery problems with MMS MOs on the US Short Code product for AT&T Mobility.
Incident Start Time: 2024-05-07 13:00 UTC
Impact: Clients using the US Short code product may experience delayed/missing MMS MOs from AT&T Mobility
We will update as soon as we have more information.
May 16, 2024 - 15:46 UTC
Incident Start Time: 2024-05-07 13:00 UTC
Impact: Clients using the US Short code product may experience delayed/missing MMS MOs from AT&T Mobility
We will update as soon as we have more information.
May 16, 2024 - 15:46 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Operational
SMS - EMEA
?
Operational
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Degraded Performance
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
sFTP2SMS
?
Operational
Messaging API - CA
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
US Disconnect File Service
Operational
🔗 EXTERNAL - Campaign Registry status
?
Operational
Voice
Degraded Performance
Data Calling
Operational
Phone Calling (PSTN)
Degraded Performance
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
SaaS Applications
Operational
Contact Pro - AF
Operational
Contact Pro - AU
Operational
Contact Pro - EU
Operational
Contact Pro - NA
Operational
Legacy API
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Mailgun
Operational
mailgun Control Panel
Operational
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun Spam Trap Network
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking (beta)
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DI Message Manager | Enterprise Services | Planned Maintenance | PCR #CHANGE-5120
May 18, 2024 18:00-22:00 UTC
Scheduled:
Start Date and Time: 18-May-2024 - 18:00 UTC
End Date and Time : 18-May-2024 - 22:00 UTC
Description:
We will be updating the software on the Message Manager platform to version 5.31.0. This version contains an update to a third party component used in the application, to its latest version, along with a security fix. There are no UI or functionality changes in the application.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on May 07, 2024 - 08:50 UTC
Start Date and Time: 18-May-2024 - 18:00 UTC
End Date and Time : 18-May-2024 - 22:00 UTC
Description:
We will be updating the software on the Message Manager platform to version 5.31.0. This version contains an update to a third party component used in the application, to its latest version, along with a security fix. There are no UI or functionality changes in the application.
Action required: None.
Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.
If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.
Posted on May 07, 2024 - 08:50 UTC
Sinch Scheduled Maintenance - US7 Network
May 21, 2024 08:00-10:00 UTC
Type: Scheduled Network Maintenance
Affected site: US7
Impact: US7 connectivity will be interrupted and US7 region is disconnected during the change window.
Maintenance Start Time: 2024-05-21 08:00 UTC
Maintenance End Time: 2024-05-21 10:00 UTC
The following FQDN's will be affected during the maintenance window:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
We recommend customers in our US region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
In case you need further information, please contact technical support at support@sinch.com.
Posted on May 03, 2024 - 15:33 UTC
Affected site: US7
Impact: US7 connectivity will be interrupted and US7 region is disconnected during the change window.
Maintenance Start Time: 2024-05-21 08:00 UTC
Maintenance End Time: 2024-05-21 10:00 UTC
The following FQDN's will be affected during the maintenance window:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
We recommend customers in our US region to ensure they are connected to our redundant FQDN's listed below before and during the maintenance window:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
In case you need further information, please contact technical support at support@sinch.com.
Posted on May 03, 2024 - 15:33 UTC
Conversation API Routine Maintenance - EU
May 22, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2024-05-22 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Apr 30, 2024 - 06:25 UTC
Maintenance window: 2024-05-22 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Apr 30, 2024 - 06:25 UTC
Conversation API Routine Maintenance - US
May 22, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2024-05-22 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Apr 30, 2024 - 06:30 UTC
Maintenance window: 2024-05-22 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Apr 30, 2024 - 06:30 UTC
callback.sinch.com SSL Certificate Update
May 23, 2024 03:00-05:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 15, 2024 - 14:33 UTC
May 15, 2024 - 14:33 UTC
Scheduled -
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.
Previous Start Time: 2024-05-20 03:00 UTC
Previous End Time: 2024-05-20 05:00 UTC
New Start Time: 2024-05-23 03:00 UTC
New End Time: 2024-05-23 05:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients using callback.sinch.com certificate for mutual authentication.
callback.sinch.com
Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EmVUMUFpOx5AlK_jzn7KdP8BWtgDfDiLP6I_nYLZvdCw3g
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 09, 2024 - 20:05 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for callback.sinch.com. The SSL certificate will be updated during the times specified below.
Previous Start Time: 2024-05-20 03:00 UTC
Previous End Time: 2024-05-20 05:00 UTC
New Start Time: 2024-05-23 03:00 UTC
New End Time: 2024-05-23 05:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients using callback.sinch.com certificate for mutual authentication.
callback.sinch.com
Download the Certificate Files Here https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EmVUMUFpOx5AlK_jzn7KdP8BWtgDfDiLP6I_nYLZvdCw3g
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
May 09, 2024 - 20:05 UTC
Sinch Scheduled Maintenance - EU1 Upgrade
May 27, 2024 12:00-18:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.
Maintenance Window: Date/time: 2024-05-27 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on May 14, 2024 - 06:12 UTC
Maintenance Window: Date/time: 2024-05-27 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on May 14, 2024 - 06:12 UTC
Sinch Scheduled Maintenance - EU1 Upgrade
May 28, 2024 12:00-18:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.
Maintenance Window:
Date/time: 2024-05-28 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on May 14, 2024 - 06:22 UTC
Maintenance Window:
Date/time: 2024-05-28 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on May 14, 2024 - 06:22 UTC
Sinch Scheduled Maintenance - EU1 Upgrade
May 29, 2024 12:00-18:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the OS/DB software.
Maintenance Window: Date/time: 2024-05-29 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on May 14, 2024 - 06:55 UTC
Maintenance Window: Date/time: 2024-05-29 12:00 - 18:00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on May 14, 2024 - 06:55 UTC
Customer Portal Routine Maintenance
May 30, 2024 05:00-07:00 UTC
Dear Client,
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2024-05-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on May 06, 2024 - 06:18 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2024-05-30 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on May 06, 2024 - 06:18 UTC
Sinch Maintenance - US Deactivation File Service
May 30, 2024 09:00-09:10 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will update the SFTP service for our US Deactivation File Service.
As part of this change the below FQDNs will start resolving new IP Addresses.
Effective Date: 2024-05-30 09:00 UTC
FQDNs Affected:
ftp01.clxnetworks.com
ftp01.sinch.com
New IP Address:
35.168.181.13
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Regards,
Sinch
Posted on May 16, 2024 - 14:48 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform we will update the SFTP service for our US Deactivation File Service.
As part of this change the below FQDNs will start resolving new IP Addresses.
Effective Date: 2024-05-30 09:00 UTC
FQDNs Affected:
ftp01.clxnetworks.com
ftp01.sinch.com
New IP Address:
35.168.181.13
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Regards,
Sinch
Posted on May 16, 2024 - 14:48 UTC
Scheduled Maintenance - tickets.sinch.com
Jun 2, 2024 06:00-14:00 UTC
We have a scheduled maintenance related to our ticketing system tickets.sinch.com
Maintenance window: 2024-06-02 06:00 UTC to 14:00 UTC.
Impact: Ticket logging via tickets.sinch.com will be unavailable for the duration of the maintenance.
Affected endpoint: tickets.sinch.com
Tickets logged via support@sinch.com will be read and worked on as normal, but ticket creation might be delayed.
We recommend customers that have high priority issues to place a call with support.
Posted on May 17, 2024 - 07:53 UTC
Maintenance window: 2024-06-02 06:00 UTC to 14:00 UTC.
Impact: Ticket logging via tickets.sinch.com will be unavailable for the duration of the maintenance.
Affected endpoint: tickets.sinch.com
Tickets logged via support@sinch.com will be read and worked on as normal, but ticket creation might be delayed.
We recommend customers that have high priority issues to place a call with support.
Posted on May 17, 2024 - 07:53 UTC